🔄 Returns & Exchanges

At ZenAir, we want you to be 100% happy with your kicks. If something’s not right, we’ve got you covered

 

✅ Eligibility for Returns/Exchanges

• Items must be unworn, unused, and in original condition (with box & tags).

• Returns/exchanges must be requested within 7 days of delivery.

• Sale/clearance items are non-refundable (exchange only, if stock is available).

 

🔁 Exchanges

• If your sneakers don’t fit, you can swap them for another size (if available).
• If your size is sold out, you can choose another style or request store credit.

💰 Refunds

• Please note that we DO NOT offer refunds. However, we’re happy to assist with an exchange or store credit if your item is unused and in its original packaging. This ensures we maintain the quality and hygiene standards of all our products while still giving you flexibility with your purchase.

  
  

🚚 Return Shipping

• Return courier costs are the customer’s responsibility (unless the item was defective or we sent the wrong size/style).
• We’ll send you the return address and courier instructions once your request is approved

 

⚡ How to Start a Return

1. Email us at zenair.sneakers@gmail.com or WhatsApp us with your order number.

2. Tell us if you’d like an exchange or store credit.

3. We’ll send you the return instructions.